Privacy Statement

Grange Live Gaming

Bravo One, 93-99 Holloway Head, Birmingham, B1 1QP

Registered Office, Frogmore Grange, Frog Lane, Balsall Common, Coventry, West Midlands, CV7 7FP

Here at Grange Live Gaming we take your privacy seriously and will only use your personal information to administer your bookings / purchases with us and to provide the services and goods you have requested / purchased from us, or where necessary, your data may be recorded and stored for the provision of legal defenses and attendance inquiries.

What information is collected, who is collecting it and how is it collected?

Through our web-store we collect and have access to your contact information as supplied by you at the time of checkout / or if you create an account on our web-store. This includes your name, your address, telephone number, e-mail address and details of the items purchased. We do not share this information with any third party and we do not use your information for any marketing or direct contact other than for the provision of service or goods as directly requested from us.

When you attend an activity at our venue we collect the following information: your name, address, postcode, e-mail address and date of birth. This is done at the time you complete and sign our site waiver and attendance register. We also collect your signature as part of the sign in process.

Why is this information collected and how will it be used?

We collect the above information for the purposes of providing you with the goods and services that you have ordered from us. It allows us to process and deliver these goods and services accurately.

In relation to information collected in respect of attendance at our sites, activities, events or experiences we collect your information to prove attendance on a given event, that you have been made aware of the nature of the event and the venue and any implied risks involved and that you are of a suitable age / have appropriate parental or guardian permission to be on the premises and participating in the activity.

In relation to information collected and retained in relation to participants in airsoft skirmish, this information may be used to check participation on a specific game day and / or for the purposes of providing and maintaining a valid defense in the law for the purchase of RIFS and other related items. It may be shared with Law Enforcement agencies, if required, for the verification of participation and or defense and only then where it has been proven necessary and within the bounds of Data Protection Law.

If you are purchasing RIFS and related products from us, we will request confirmation of your VCRA defense (UKARA Number or similar). This will be verified by us with your defense issuing body and will be kept in addition to your name address and order details. It is retained by us to prove any sale made is done so in accordance with the VCRA and may be supplied upon request to Law Enforcement agencies and only then where it has been proven necessary and within the bounds of Data Protection Law.

Who will it be shared with?

We (Grange Live Gaming and any subsidiary or affiliates) will not, without your permission sell, publish or share information you entrust to us that identifies you and may be damaging to your privacy.

We will not use your data (including images) for any promotion or marketing purposes without your express consent.

We do not share information with any third party unless it is legally required for us to do so (police and or other related organizations) and only then where it has been proven necessary and within the bounds of Data Protection Law.

In respect of applications for airsoft related VCRA defense provision, your data as follows will be shared with UKARA (United Kingdom Airsoft Retailers Association): name, e-mail address, postcode and data of birth. This information will not be shared with UKARA or similar organizational without your specific and retained consent.

How long do you store information, what are my rights to access / removal?

Where you attend our venue for the purpose of an event or activity or if you have purchased goods via our web-store we store your data for a period of 12 months, unless you have specifically agreed to receive newsletters and other advertising information from us. In which case your data will be held on file for as long as you are opted into our newsletter scheme.

Where you have attended an airsoft game your details specifically in relation to attendance / participation will be held on file indefinitely.

If you have opted into our newsletter scheme you may remove your consent at any time by e-mailing us at info@grangelivegaming.com with the title “remove from newsletter”.

If you wish us to remove your data from our records or if you would like us to correct, alter or update the data we hold on you, we will be happy to arrange this for you. Please write or e-mail our data officer to request this. We endeavor to comply with all requests within 14 days.

Please be aware that any requests for removal of data, where it relates to airsoft VCRA defenses will mean loss of any defense eligibility if your defense is provided by Grange Live Gaming.

Our Information

Grange Live Gaming,

Information Officer: Marie Coulton-Knight

Bravo One

93-99 Holloway Head,

Birmingham,

B1 1QP

Registered Office

Frogmore Grange, Frog Lane,

Balsall Common, Coventry

CV7 7FP


E-Mail: info@grangelivegaming.com

Tel:- 0121643147